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  • MY ACCOUNT
  • PRODUCT INFORMATIONS
  • ORDER & PAIEMENT
  • EXPEDITION & DELIVERY
  • RETURN, EXCHANGE & REFUND
  • CARE & REPAIR
  • CONTACT US

WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT ?

Creating an account can allow you to be quickly identified by the House when shopping on the online shop.

You can also view your order history, track your orders, return items and update your contact information.


For your security, Yves-Salomon.com does not store your credit card information and will not share your personal information with any third parties.

HOW TO CHANGE MY PERSONAL INFORMATION ? 

You can update your personal information by logging into your account using your email address and password.

WHAT TO DO IF YOU LOST YOUR PASSWORD ?

Go to 'My Account', select 'Login' and click on 'Forgot your password'.

 An email will be sent to you with a new password.

For security reasons, we may ask you for more information to verify your identity.

HOW TO SUSCRIBE TO THE NEWSLETTER ?

To subscribe to our newsletter and find out about our latest news, you can go to the home page of our website www.yves-salomon.com at the bottom of the page.

Enter your email address in the box Enter your email address and click on the "subscribe" button.


If you no longer wish to receive our newsletter, simply click on the unsubscribe link at the bottom of each of our newsletters.


Please note that this unsubscription does not apply to stock availability alerts to which you are subscribed at the same time.

HOW DO I DELETE MY ACCOUNT ?

To delete your account, please contact our Customer Service who will assist you in this process.

WHAT PRODUCTS ARE AVAILABLE TO PURCHASE ON YVES-SALOMON.COM ?

Yves-Salomon.com offers many products from our different collections: Yves Salomon, YS ARMY, Météo, Yves Salomon Homme, Yves Salomon Enfants and Yves Salomon Accessoires.

Not all products in the collections are available online, some are only available in shop.


If you are looking for a particular product that is not present in this selection, we encourage you to contact our Customer Service.

HOW TO FIND A PRODUCT ON YVES-SALOMON.COM ?

The articles on the site are arranged by category and by line.

We invite you to use the search engine indicated by a zoom lens and to enter the key words.

You will be shown all the articles that match your search.



If you have seen an Yves Salomon article that interests you in the press (magazine, advertising, social networks, etc.) and you cannot find it on our site, contact our Customer Service.

Our advisors will provide you with information on the characteristics of the item and its availability in shop.



To check the availability of a product in shop, please go to the product sheet and click on the "availability in shop" button. 

This will tell you if the product is available in the shops listed. 

If no shop is listed, then the product is not or no longer available.

DOES YVES SALOMON OFFER CUSTOMIZED AND MADE-TO-ODER PRODUCTS ?

Yes, Yves Salomon offers made-to-order products, as well as a customisation and made-to-measure production service.


Our workshops create made-to-measure pieces, such as coats, parkas, jackets, bombers, etc. in exclusive furs and in the colour of your choice.

It takes 6 to 8 weeks to make a made-to-measure piece.


Please note that once an order for a custom-made item has been confirmed, the order cannot be cancelled, changed or returned for refund.

The sale of these items is considered final.


This service is available by appointment at our Paris boutique at 36 rue du Faubourg Saint Honoré - Paris and at our London boutique at 20 Conduit Street - Mayfair - London.

WHAT SHOULD I DO IF AN ITEM IS UNAVAILABLE ?

If an item or size you have selected is not available for purchase on Yves-Salomon.com, you can find it in your nearest Yves Salomon shop by using the "See shop availability" feature on each product page.


If you are looking for a particular product that is not available on our site, we encourage you to contact our Customer Service Department.

WHERE ARE YVES SALOMON PRODUCTS MADE ?

Yves Salomon products are made from the highest quality materials, design and craftsmanship.

The majority of Yves Salomon products are made in France.


As part of our responsible purchasing policy, we are constantly looking for more sustainable materials and manufacturing processes to develop products that have less impact on the environment, while maintaining our commitment to superior craftsmanship and quality.


To learn more about how Yves Salomon is committed to the environment and sustainability, we encourage you to visit our Resource Pact.

HOW CAN I FIND OUT MY SIZE ?

We recommend that you consult our Size Guide.


We also usually back up our product sheets with style and fitting advice to help you determine the best size for you.


If you would like more information on a specific product we encourage you to contact our Customer Service Department.

HOW TO ORDER ONLINE ?

To place an order online, simply select your items in the size and colour you want and add it to the basket by clicking on "Add to basket".

Your purchase can then be finalised by entering your personal details (delivery address, billing address).

Then proceed to payment by selecting the payment method that suits you.


Creating an account is not mandatory to place an order.

However, it is recommended to create one in order to access your purchase history.

HOW DO YOU KNWO THAT MY ORDER IS ACCEPTED ? 

Your order is considered and accepted as soon as you receive a confirmation email and you see it appear in the "my orders" section.

In the confirmation email, you will find your order number and a summary of your basket.


If you have not received a confirmation email, you can contact our Customer Service.

CAN I CANCEL OR CHANGE MY ORDER ?

Once validated, your order can be cancelled and modified for a certain period of time.

Please contact us as soon as possible so that we can cancel or modify your order quickly.


If your package has already been shipped, you can also wait for the delivery of your order and send the items back to us via our Returns Portal.

WHICH CURRENCIES ARE ACCEPTED?

You can pay for your purchases in Euros (via the Yves Salomon Europe website), US Dollars (via the Yves Salomon US website) or Pounds Sterling (via the Yves Salomon UK website).

WHICH PAYMENTS METHODS ARE ACCEPTED ? 

You can pay for your purchases via multiple channels.


We accept the following payment methods:


      American Express

         Apple Pay

       Bancontact

         GiroPay

         iDeal

         Master card

        Paypal

         Przelew24

         Sofort

         Visa


For payments by credit card, you will need to enter your card number, expiry date and the pictogram on the page provided.


For payments via PayPal, please log in to your PayPal account to pay for your purchases.


We also offer payment in 3x free of charge with Alma or 4x free of charge via Paypal.

Payment with Alma is possible up to 4,000 euros.


Alma is available in the following countries:


         France

         Spain

         Belgium

        Germany

         Italy

         Austria

         Ireland

         Luxembourg

         Netherlands


It is possible to make a return with the 3x free of charge payment, the amount already paid at the time of the request will be refunded in full.

It is also possible to make a return with the 4x payment at no cost, the amount already paid at the time of the request will be refunded in full.

You can also benefit from the "Money Back Guarantee", a service reserved for people with a Paypal account.

CAN I USE DIFFERENT PAIEMENT METHODS ?

At the moment we only accept one method of payment per order.

IS IT SAFE TO BUY ONLINE ON YVES-SALOMON.COM ?

All transactions on our site are secured.

 Card payments made online are transferred via a server using secure encryption technology (SSL) to protect your personal and payment details.

You will notice the URL prefix "HTTPS" and the padlock symbol appearing in the browser address bar.


When you place an order online, we offer to save your credit card details so that you can place your orders more quickly the next time you shop.

If you wish to change your payment details, log in to your account and click on payment cards.

MY PAYMENT HAS BEEN REFUSED, WHAT SHOULD I DO ?

Please check that when you place an order, your billing address matches your payment method information.


If your payment method is not accepted, please contact your bank for assistance, or reorder using another payment method.


If the problem persists, you can contact our Customer Service for further assistance.

WHEN WILL I BE CHARGED ?

Your bank account will be debited upon validation of your order.

Knowing that there is always a delay from the banks, the validation of payment can sometimes take a day after the validation of the order.

DO YOU OFFER DUTY-FREE ?

Our online shop does not allow you to benefit from tax exemption.
Tax-free shopping is only available in our shops, for purchases made in the shop.

DELIVERY CHARGES AND CONDITIONS 

Delivery costs are covered by Yves Salomon.

We will also pay any customs duties that may be imposed by the competent authorities when importing your order into the country of delivery.


In case of delay, Yves Salomon cannot be held responsible for any cause whatsoever.

Consequently, no claim for compensation, of any kind whatsoever, may be made against Yves Salomon.


In case of loss of the parcel by one of the transport companies used, no reimbursement will be made to the customer before receipt of the result of the investigation by the carrier, officially confirming the loss of the parcel.

IN WHICH COUNTRIES CAN YOU DELIVER ?

We deliver to the following countries via our different websites:


France & Europe website :


       Germany

         Andorra

         Austria

         Belgium

         Bulgaria

         Cyprus

         Croatia

        Denmark

         Spain

         Estonia

         Finland

         France

         Greece

         Hungary

         Ireland

         Italy

         Latvia

         Liechtenstein

        Lithuania

         Luxembourg

         Malta

        Monaco

         Netherlands

         Poland

         Portugal

         Republic of Korea

         Romania

         Slovakia

         Slovenia

         Sweden

         Switzerland


USA website :


All North American states


UK website :


United Kingdom (England, Scotland, Wales, Northern Ireland)


If you wish to have your order delivered to another country, please contact us.

Our Customer Service will provide you with a personalised quote and evaluate the different delivery options with you.

TRACK THE DELIVERY OF YOUR PACKAGE 

In order to follow the journey of your order, all you have to do is enter the tracking number that we gave you when we sent your order, on the website of the associated carrier.

You can also contact the Customer Service of the carrier responsible for the delivery of your package.


If you have not received a tracking number, please contact our Customer Service.

PACKAGE RETURNED TO SENDER

Packages that are returned to the sender are often the result of an error in the delivery address, a repeated absence during several delivery attempts, or a package waiting at a post office or collection point that exceeds the 15-day time limit for setting aside.


We invite you to contact our Customer Service to determine if a new shipment is possible.

HOW TO RETURN MY ORDER ? 

All returns of orders placed on the Yves Salomon website are free of charge and can be returned to us within 14 calendar days of receiving your order.

An order can be returned in its entirety or partially.


Returns are made by post office.

Please note that in-store returns are only available in the UK at this time.


For returns by post, you can arrange to have your order returned via our returns portal.


This interface is available for returns arranged from the following countries:


         Germany

         Andorra

         Austria

         Belgium

         Bulgaria

         Croatia

         Denmark

         Spain

         Estonia

         Finland

         France

         Greece

         Hungary

         Ireland

         Italy

         Latvia

         Lithuania

         Luxembourg

         Malta

         Monaco

         Netherlands

         Poland

         Portugal

         Republic of Korea

         Romania

         United Kingdom

         Slovakia

         Slovenia

         Sweden


You can also contact our Customer Service team and they will be able to help you organise the return of your order.

We will send you a returns form and arrange for collection of your parcel or advise you of the nearest collection point for your return.

WHAT ARE THE RETURN DEADLINES ?

You have a period of 14 days after receipt of your order to return your items for a refund if they don't suit you.

 Returns are at Yves Salomon's own cost if they are made by post.

Please note that after this period, it will not be possible to return your order.


Please note that the returned items must not have been worn.

Items that have had their labels removed and are in poor condition cannot be returned.

Yves Salomon reserves the right to examine any item received for return and will only be entitled to refund the customer once the return has been accepted by our staff.


Yves Salomon reserves the right to refuse any return that does not meet these conditions.

 In this case, the return of the part will be at the customer's expense.

IS IT POSSIBLE TO MAKE AN EXCHANGE ? 

Yes, it is possible to make an exchange of size or colour on the same reference.

In this case, please request an exchange through our Returns Portal or by contacting our Customer Service.


Unfortunately at the moment it is not possible to exchange for another reference.

If you wish to exchange your order for a different part, we recommend that you return your package and then re-order the chosen product.


We encourage you to contact our Customer Service Department who can assist you in this process and ensure that the new product you wish to receive is reserved for you.

IS IT POSSIBLE TO RETURN A DISCOUNTED PRODUCT ?

Yes, it is possible to return a discounted product, under the same conditions as for the return of an unsold product.

IS IT POSSIBLE TO USE MY OWN RETURN SERVICE ?

If you prefer to ship the return with another carrier, you will be responsible for all shipping costs.


In this case, we suggest that you choose a traceable and insured delivery service, as Yves Salomon will not be responsible for any problems due to loss, damage or theft of returns not shipped with our prepaid UPS label.


Please contact our Customer Service to notify us of your return order and to obtain the return address for your market (Europe, UK or USA).

REFUND

Following receipt of your return, our warehouse will check the products and inform the relevant teams of the correct receipt and condition of your products.

We can then proceed with the refund corresponding to the returned products.

The refund will be made by the same method of payment used at the time of purchase.


You will then receive a confirmation by email informing you that the refund has been made.

You should then see it appear in your bank account within a few days.

If you notice an unusual delay and do not receive your refund, we encourage you to contact your bank.


You can also contact our Customer Service department.

THE PRODUCT RECEIVED IS FAULTY

We invite you to contact our Customer Service in order to find the best possible solution to this problem.

Please do not forget to attach photos of your defective part to your message.

If the defect is found by our teams, a prepaid return form will be sent to you.

We will proceed with an exchange or a refund (if the product you initially ordered is no longer available) upon receipt of the part.

THERE IS AN ERROR IN MY ORDER

If you have not received the item you ordered, or if an item is missing from your order, please contact our Customer Service Department.

NEED HELP WITH YOUR PRODUCT ?

If you need help or have questions about your product:


If your item was purchased from an authorised retailer: please contact the retailer.

Only dealers can intervene on products sold by them.

If necessary, they can contact the Sales Department of the House and find a solution in tandem with the House of Yves Salomon.


If your item was purchased in a Yves Salomon boutique or online: Please do not hesitate to contact our teams.

True ambassadors of the House and fine specialists of our products, our after-sales experts are at your disposal to advise you in the best possible way.

You can go directly to one of our shop, where our sales team will be able to assist and guide you.


You can also contact our Customer Service.

GENERAL CARE

Our care instructions can be found on the labels inside Yves Salomon garments and on our website.


We advise you to avoid contact with oil or alcohol based products such as perfumes, cosmetics and hand sanitisers, which can damage the fabric and leave indelible stains.


Contact with heavily textured surfaces can damage your product (fabric deterioration, pulled threads, scratched / damaged surfaces and edges).

It is recommended to avoid this type of surface in order to preserve the perfect condition of the article.


Store your item in a cool, dry place and avoid prolonged exposure to direct light, heat or moisture.

Excessive packing and folding can cause permanent damage to embroidery, handicrafts, beads, nails, fur and synthetic applications, leather and other delicate parts.

It is advisable to store them carefully.

We also advise you to take the article out and let it breathe from time to time.


Professional cleaning is recommended for most of our products.

Please always check the care labels on the inside of your Yves Salomon products for cleaning instructions.

You can also bring your item to be cleaned in our boutique at 36 rue du Faubourg Saint Honoré in Paris or to a fur or leather specialist.


For storage, it is advisable to hang the item without compressing it.


In the case of knitted items (e.g. cashmere, mohair, etc.), we advise you to avoid wearing them for many days in a row.

This will give the knitted fibres time to rest, which will enhance the aesthetic integrity of the item.

FURS

We recommend keeping your fur in a cotton cover, away from light and heat sources such as the sun, radiators or direct light.

We also recommend that you avoid spraying hairspray or perfume directly onto your fur.


If your coat does get wet, it should be left to air dry and not be dried with a hair dryer or other heating device.


It is also recommended that you never iron your fur as this could damage it.


Do not dry clean your fur.

Your fur should be taken to a fur or leather specialist.


During the summer, it is advisable to leave your fur in summer storage.

Humidity, temperature and light are specifically regulated to protect it.


If you would also like to have your piece cleaned at this time, we recommend that you contact one of our shops.


If a few stitches in a seam break, they should be sewn up immediately by a specialist.

 It is not advisable to hang pins or other jewellery on a fur garment.

LEATHERS

Leather is a natural material, which requires a lot of delicacy.


Over time, it evolves and acquires a patina:

This natural wear is manifested by variations in colour and texture.


It should be protected from moisture, prolonged exposure to light and excessive heat.


Here are some tips to help you care for your leather items:

  • We advise you to protect your items from moisture (rain) and any source of heat (radiator, sun)
  • In case of contact with water, do not wipe the leather, dab it with a natural coloured cloth to absorb the liquid
  • Depending on the type of leather, you can maintain it regularly with a suitable milk


Beware of colour transfer:

Your clothes can bleed onto the leather, so avoid contact with coats and raw textiles that bleed, such as dark jeans for example.

Their coloured pigments can transfer to the leather and damage your piece irreversibly, and vice versa.

WOOL & CASHMERE

Our creations are made from quality natural fibers that require special attention.

It is important to always refer to the indications on the composition and care label.


Washing:


Hand washing is the best way to care for your knitwear.

  • It should be done in cold water (knitwear likes water, but not heat)
  • Use a special wool detergent, preferably liquid, powdered detergents can leave marks
  • Avoid using fabric softeners, as they can damage the fibers of your sweater
  • Be careful, hand washing must be done without "soaking", otherwise your piece could felts
  • Rinse abundantly with clear water, without twisting your piece to avoid damaging it
  • Lightly knead your sweater by wrapping it in a towel to remove excess water before drying it.


Machine washing with a wool program is possible if the care label tells you so.


In this case:

  • Wash inside out to avoid snagging
  • Use a wash bag if possible
  • The washing is also done cold
  • And the spin cycle should not exceed 400 rotations per minute
  • We recommend that you always use a detergent suitable for wool, preferably liquid and in small quantities. 
  • The use of a softener is to be avoided.


Drying:


Knitwear should be dried preferably flat, away from sunlight in order to preserve its original shape and color.


We therefore advise you to avoid hangers, which relax the fibers and deform your knitwear. 

The dryer is not recommended. 

Store your item in a dry place, away from light.


Some knits prefer dry cleaning, refer to the instructions on the composition and care label.


Pilling:


Keep in mind that quality wool by definition is a material that naturally gives off a surplus, which is why it rejects an excess of material that forms pilling at certain points of friction.


For fine knits, such as cashmere and merino wool, we recommend using a cashmere comb.

 Lay your piece flat and gently comb it with light pressure.

For thicker knits, there are specialized electric razors.


SILK

Silk is a noble and delicate material that lasts a very long time when properly cared for.


Washing:


We suggest hand washing rather than machine washing.


  • Washing should be done in cold water, not lukewarm
  • Do not soak your garment for more than a few minutes
  • Be careful not to rub or crease your garment during washing, silk is fragile, it could leave marks
  • We recommend using a delicate liquid detergent, adapted to silk


Drying:


We also recommend that you dry your item directly on a hanger in the open air, but away from the sun to avoid any discoloration. 

You can also dry your article in a towel to remove excess water, but do not wrinkle your blouse or dress to avoid damaging the fibers.

 In some cases we also recommend dry cleaning.


Ironing:


If you wish to iron your article, we recommend you to do it on the reverse side of the garment, and to use a slightly wet cloth. 

The iron should be on the "silk" position if there is one, and as low as possible, to avoid damaging the fibers. 

You can also steamer your garment if you have the necessary equipment.


SUMMER STORAGE

It is recommended that you place your Yves Salomon fur in refrigerated storage during the summer months to preserve the quality of your piece. 

This service is offered for the first year following your purchase.


 For more information, please contact our Customer Service.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT ALTERED ?

A standard alteration service is offered throughout the year following your purchase.


This service is available at our boutique located at 36 rue du Faubourg Saint Honoré in Paris and at our London boutique at 20 Conduit Street.

 It is possible to make an appointment with our workshop at +33 (0)1 45 22 04 70 from Monday to Friday from 10:30 am to 7:30 pm.


After the first year, an estimate will be established according to your needs.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT REPAIRED ? 

Regarding repairs, Yves Salomon products are guaranteed for a period of 1 year in case of a manufacturing defect.


If the warranty period is exceeded and/or the damage was caused by the customer, the customer will be charged for the repair.


The item will be accepted for repair subject to the following conditions:

·         Proof of purchase (receipt, gift certificate, proof of payment)

·         Authenticity of the product

·         Short description of the problem encountered and pictures illustrating it

·         Validation by Customer Service / Validation by a member of the sales team in the store.


All product categories are eligible for repair, with the exception of press samples, products on sale to friends and family, and private sales.


Exceptions to cross-border repairs apply in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam). 

Yves Salomon does not provide repair services for products purchased through a reseller, we encourage you to contact the reseller who will contact our service team if needed.

CAN I GET A REPLACEMENT PART FOR MY YVES SALOMON PRODUCT ?

Replacement parts are not sold online but are available for purchase upon request from our Customer Service Department.

The availability of these parts is subject to validation by our Workshop.

Vous avez une question ? 

Vous avez besoin d'aide avec votre commande ? 

Vous souhaitez en savoir plus sur la Maison Yves Salomon ? 


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