Delivery and returns
Yves Salomon offers the delivery methods:
STANDARD SHIPPING: Complimentary. Estimated shipping time: 3 to 5 working days*.
NEXT DAY DELIVERY: Complimentary shipping the next day in the states of New York and New Jersey.
We will send you an e-mail confirming the delivery date. You can also check the status of your order in your account.
For bank transfer orders, the estimated delivery time is calculated from the moment the payment is received.
All our products are sent out in garment bags and in our beautiful Yves Salomon boxes.
All our orders are shipped from our atelier in New York so deliveries can take longer than expected if you live in California.
If you have any further queries please do not hesitate to contact Customer Service by email on firstname.lastname@example.org or by phone Monday through Friday 9:30am-6:30pm (EST) on 401-742-9295.
You may return any product ordered on Yves-Salomon.com within 14 calendar days from the date of delivery, in its original condition and packaging, with conditional return label and return receipt.
Returns are complimentary.
Please follow the process below to return your order:
1) Contact our client Services on 401-742-9295 Monday through Friday 9:30am-6:30pm (EST), our advisors will arrange a complimentary pick-up from your preferred address with our courrier.
2) Put your item(s) in their original packaging with any related accessories, instructions booklets, labels, leaflets or boxes and place them in the original parcel.
3) Add the the invoice and the return label.
4) Seal the parcel thanks to the adhesive stripe and stick the UPS/Chronopost return label on the box. Hand it over to the Fedex driver.
For any further information, please contact our customer service on 401-742-9295 Monday through Friday 9:30am-6:30pm (EST).
*Working days are week days Monday through Friday (except bank holidays)