CARE (contact page)

CARE ADVICES

NEED HELP WITH YOUR PRODUCT ?

If you need help or have questions about your product:

If your item was purchased from an authorised retailer: please contact the retailer.

Only dealers can intervene on products sold by them.

If necessary, they can contact the Sales Department of the House and find a solution in tandem with the House of Yves Salomon.

If your item was purchased in a Yves Salomon boutique or online: Please do not hesitate to contact our teams.

True ambassadors of the House and fine specialists of our products, our after-sales experts are at your disposal to advise you in the best possible way.

You can go directly to one of our shop, where our sales team will be able to assist and guide you.

You can also contact our Customer Service.

GENERAL CARE

Our care instructions can be found on the labels inside Yves Salomon garments and on our website.

We advise you to avoid contact with oil or alcohol based products such as perfumes, cosmetics and hand sanitisers, which can damage the fabric and leave indelible stains.

Contact with heavily textured surfaces can damage your product (fabric deterioration, pulled threads, scratched / damaged surfaces and edges).

It is recommended to avoid this type of surface in order to preserve the perfect condition of the article.

Store your item in a cool, dry place and avoid prolonged exposure to direct light, heat or moisture.

Excessive packing and folding can cause permanent damage to embroidery, handicrafts, beads, nails, fur and synthetic applications, leather and other delicate parts.

It is advisable to store them carefully.

We also advise you to take the article out and let it breathe from time to time.

Professional cleaning is recommended for most of our products.

Please always check the care labels on the inside of your Yves Salomon products for cleaning instructions.

You can also bring your item to be cleaned in our boutique at 36 rue du Faubourg Saint Honoré in Paris or to a fur or leather specialist.

For storage, it is advisable to hang the item without compressing it.

In the case of knitted items (e.g. cashmere, mohair, etc.), we advise you to avoid wearing them for many days in a row.

This will give the knitted fibres time to rest, which will enhance the aesthetic integrity of the item.

FURS

We recommend keeping your fur in a cotton cover, away from light and heat sources such as the sun, radiators or direct light.

We also recommend that you avoid spraying hairspray or perfume directly onto your fur.

If your coat does get wet, it should be left to air dry and not be dried with a hair dryer or other heating device.

It is also recommended that you never iron your fur as this could damage it.

Do not dry clean your fur.

Your fur should be taken to a fur or leather specialist.

During the summer, it is advisable to leave your fur in summer storage.

Humidity, temperature and light are specifically regulated to protect it.

If you would also like to have your piece cleaned at this time, we recommend that you contact one of our shops.

If a few stitches in a seam break, they should be sewn up immediately by a specialist.

It is not advisable to hang pins or other jewellery on a fur garment.

LEATHERS

Leather is a natural material, which requires a lot of delicacy.

Over time, it evolves and acquires a patina:

This natural wear is manifested by variations in colour and texture.

It should be protected from moisture, prolonged exposure to light and excessive heat.

Here are some tips to help you care for your leather items:

We advise you to protect your items from moisture (rain) and any source of heat (radiator, sun)
In case of contact with water, do not wipe the leather, dab it with a natural coloured cloth to absorb the liquid
Depending on the type of leather, you can maintain it regularly with a suitable milk

Beware of colour transfer:

Your clothes can bleed onto the leather, so avoid contact with coats and raw textiles that bleed, such as dark jeans for example.

Their coloured pigments can transfer to the leather and damage your piece irreversibly, and vice versa.

WOOL & CASHMERE

Our creations are made from quality natural fibers that require special attention.

It is important to always refer to the indications on the composition and care label.

Washing:

Hand washing is the best way to care for your knitwear.

It should be done in cold water (knitwear likes water, but not heat)
Use a special wool detergent, preferably liquid, powdered detergents can leave marks
Avoid using fabric softeners, as they can damage the fibers of your sweater
Be careful, hand washing must be done without "soaking", otherwise your piece could felts
Rinse abundantly with clear water, without twisting your piece to avoid damaging it
Lightly knead your sweater by wrapping it in a towel to remove excess water before drying it.

Machine washing with a wool program is possible if the care label tells you so.

In this case:

Wash inside out to avoid snagging
Use a wash bag if possible
The washing is also done cold
And the spin cycle should not exceed 400 rotations per minute
We recommend that you always use a detergent suitable for wool, preferably liquid and in small quantities.
The use of a softener is to be avoided.

Drying:

Knitwear should be dried preferably flat, away from sunlight in order to preserve its original shape and color.

We therefore advise you to avoid hangers, which relax the fibers and deform your knitwear.

The dryer is not recommended.

Store your item in a dry place, away from light.

Some knits prefer dry cleaning, refer to the instructions on the composition and care label.

Pilling:

Keep in mind that quality wool by definition is a material that naturally gives off a surplus, which is why it rejects an excess of material that forms pilling at certain points of friction.

For fine knits, such as cashmere and merino wool, we recommend using a cashmere comb.

Lay your piece flat and gently comb it with light pressure.

For thicker knits, there are specialized electric razors.

SILK

Silk is a noble and delicate material that lasts a very long time when properly cared for.

Washing:

We suggest hand washing rather than machine washing.

Washing should be done in cold water, not lukewarm
Do not soak your garment for more than a few minutes
Be careful not to rub or crease your garment during washing, silk is fragile, it could leave marks
We recommend using a delicate liquid detergent, adapted to silk

Drying:

We also recommend that you dry your item directly on a hanger in the open air, but away from the sun to avoid any discoloration.

You can also dry your article in a towel to remove excess water, but do not wrinkle your blouse or dress to avoid damaging the fibers.

In some cases we also recommend dry cleaning.

Ironing:

If you wish to iron your article, we recommend you to do it on the reverse side of the garment, and to use a slightly wet cloth.

The iron should be on the "silk" position if there is one, and as low as possible, to avoid damaging the fibers.

You can also steamer your garment if you have the necessary equipment.

SUMMER STORAGE

It is recommended that you place your Yves Salomon fur in refrigerated storage during the summer months to preserve the quality of your piece.

This service is offered for the first year following your purchase.

For more information, please contact our Customer Service.