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Cyber Monday : DERNIER JOUR POUR PROFITER DE REMISES SUR nos SéLECTIONs FEMME ET HOMME

REPAIR

NEED HELP WITH YOUR PRODUCT ?

If you need help or have questions about your product:


If your item was purchased from an authorised retailer: please contact the retailer.

Only dealers can intervene on products sold by them.

If necessary, they can contact the Sales Department of the House and find a solution in tandem with the House of Yves Salomon.


If your item was purchased in a Yves Salomon boutique or online: Please do not hesitate to contact our teams.

True ambassadors of the House and fine specialists of our products, our after-sales experts are at your disposal to advise you in the best possible way.

You can go directly to one of our shop, where our sales team will be able to assist and guide you.


You can also contact our Customer Service.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT ALTERED ?

A standard alteration service is offered throughout the year following your purchase.


This service is available at our boutique located at 36 rue du Faubourg Saint Honoré in Paris and at our London boutique at 20 Conduit Street.

 It is possible to make an appointment with our workshop at +33 (0)1 45 22 04 70 from Monday to Friday from 10:30 am to 7:30 pm.


After the first year, an estimate will be established according to your needs.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT REPAIRED ? 

Regarding repairs, Yves Salomon products are guaranteed for a period of 1 year in case of a manufacturing defect.


If the warranty period is exceeded and/or the damage was caused by the customer, the customer will be charged for the repair.


The item will be accepted for repair subject to the following conditions:

·         Proof of purchase (receipt, gift certificate, proof of payment)

·         Authenticity of the product

·         Short description of the problem encountered and pictures illustrating it

·         Validation by Customer Service / Validation by a member of the sales team in the store.


All product categories are eligible for repair, with the exception of press samples, products on sale to friends and family, and private sales.


Exceptions to cross-border repairs apply in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam). 

Yves Salomon does not provide repair services for products purchased through a reseller, we encourage you to contact the reseller who will contact our service team if needed.

CAN I GET A REPLACEMENT PART FOR MY YVES SALOMON PRODUCT ?

Replacement parts are not sold online but are available for purchase upon request from our Customer Service Department.

The availability of these parts is subject to validation by our Workshop.