RETURNS

HOW TO RETURN MY ORDER ? 

All returns of orders placed on the Yves Salomon website are free of charge and can be returned to us within 14 calendar days of receiving your order.

An order can be returned in its entirety or partially.


Returns are made by post office.

Please note that in-store returns are only available in the UK at this time.


For returns by post, you can arrange to have your order returned via our returns portal.


This interface is available for returns arranged from the following countries:


         Germany

         Andorra

         Austria

         Belgium

         Bulgaria

         Croatia

         Denmark

         Spain

         Estonia

         Finland

         France

         Greece

         Hungary

         Ireland

         Italy

         Latvia

         Lithuania

         Luxembourg

         Malta

         Monaco

         Netherlands

         Poland

         Portugal

         Republic of Korea

         Romania

         United Kingdom

         Slovakia

         Slovenia

         Sweden


You can also contact our Customer Service team and they will be able to help you organise the return of your order.

We will send you a returns form and arrange for collection of your parcel or advise you of the nearest collection point for your return.

WHAT ARE THE RETURN DEADLINES ?

You have a period of 14 days after receipt of your order to return your items for a refund if they don't suit you.

 Returns are at Yves Salomon's own cost if they are made by post.

Please note that after this period, it will not be possible to return your order.


Please note that the returned items must not have been worn.

Items that have had their labels removed and are in poor condition cannot be returned.

Yves Salomon reserves the right to examine any item received for return and will only be entitled to refund the customer once the return has been accepted by our staff.


Yves Salomon reserves the right to refuse any return that does not meet these conditions.

 In this case, the return of the part will be at the customer's expense.

IS IT POSSIBLE TO RETURN A DISCOUNTED PRODUCT ?

Yes, it is possible to return a discounted product, under the same conditions as for the return of an unsold product.

IS IT POSSIBLE TO USE MY OWN RETURN SERVICE ?

If you prefer to ship the return with another carrier, you will be responsible for all shipping costs.


In this case, we suggest that you choose a traceable and insured delivery service, as Yves Salomon will not be responsible for any problems due to loss, damage or theft of returns not shipped with our prepaid UPS label.


Please contact our Customer Service to notify us of your return order and to obtain the return address for your market (Europe, UK or USA).

REFUND

Following receipt of your return, our warehouse will check the products and inform the relevant teams of the correct receipt and condition of your products.

We can then proceed with the refund corresponding to the returned products.

The refund will be made by the same method of payment used at the time of purchase.


You will then receive a confirmation by email informing you that the refund has been made.

You should then see it appear in your bank account within a few days.

If you notice an unusual delay and do not receive your refund, we encourage you to contact your bank.


You can also contact our Customer Service department.