If you need help or have questions regarding your product:

If your item was purchased from an authorized retailer: please contact the retailer.

Only resellers can intervene on the products sold by them.

If necessary, they can contact the House's Sales Department and find a solution in tandem with Maison Yves Salomon.

If your item was purchased in an Yves Salomon store or online: Do not hesitate to contact our teams.

As true ambassadors of the House and connoisseurs of our products, our after-sales service experts are at your disposal to advise you as best as possible.

You can go directly to the store , our sales team will be able to assist and guide you.

You can also contact our Customer Service .

A standard alteration service is offered to you throughout the year following your purchase.

This service is available in our boutique located at 36 rue du Faubourg Saint Honoré in Paris and in our London boutique at 20 Conduit Street.

You can make an appointment at our workshop at +33 (0)1 45 22 04 70 from Monday to Friday from 10:30 a.m. to 7:30 p.m.

After the first year, a quote will be drawn up based on your needs.

Yes, it is possible to have your Yves Salomon product repaired.

Regarding repairs, Yves Salomon products are under warranty for a period of 1 year in the event of a manufacturing defect.
If the warranty period is exceeded and/or the damage was caused by the customer, the repair costs will be charged to the customer.

The item will be accepted for repair subject to the following conditions:

· Presentation of proof of purchase (receipt, gift receipt, proof of payment)

· Product authenticity

· Short description of the problem encountered as well as photos illustrating it

· Customer Service Validation / Validation of a member of the in-store sales team.

All product categories are subject to repair, with the exception of press samples, sale items for friends and family, or items from private sales.

Exceptions to cross-border repairs apply in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam).

Yves Salomon does not provide repair services for products purchased through a reseller. We encourage you to contact the reseller who will contact our support teams if necessary.

Replacement parts are not sold online, but are available for sale upon request from our Customer Service.

The availability of these parts is subject to validation by our Workshop.