Where we deliver
We deliver to the countries offered at checkout. Please make sure your delivery address is complete and provide a phone number at which the carrier can reach you. You may also have your order delivered to someone else, for example as a gift.
Delivery methods and costs
The delivery methods available for your order are shown at checkout. Express delivery is complimentary on orders of €600 or more; below this amount, delivery charges are displayed before you confirm your order. In Paris and the Hauts-de-Seine area, courier delivery is also available.
Duties and taxes
Our items are delivered duties paid: for deliveries outside the European Union, import duties and taxes are covered by the Maison.
Dispatch
Once your order has been dispatched, you will receive a confirmation by email. Your order is delivered within the time indicated at checkout. If we are unable to meet it, we will let you know, and you may cancel your order for a full refund.
Packaging
Each piece is carefully packed in a garment bag and presented in the Maison’s gift box.
Receiving your order
If your parcel arrives damaged or incomplete, please note it with the carrier where possible and contact our customer service within 48 hours of delivery, with photographs. This does not affect your statutory rights.
Questions
Our customer service team is happy to help at contact@yves-salomon.com, on +33 (0)1 76 35 13 87 from France or +33 (0)1 76 31 11 66 from other countries.
For returns and exchanges, please see our Refund Policy.
